We aim to despatch your order within 1-3 working days from the time of ordering. If it is likely to take longer then we will let you know, although this is uncommon. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
We endeavour to keep adequate stock of all items listed on our website, however in the event of an item being out of stock you are entitled to choose either to wait until it arrives back in stock, or to cancel your order. If an item you order should be out of stock we will advise you as soon as possible.
We will only deliver goods to the address on the order.
Most deliveries will require a signature, if this can't be done because you are not there, that then means a trip to a local depot, but perhaps someone could sign on your behalf or deliveries could be made to your place of work.
All payments must be received and authorised before shipment.
Standard delivery for packages to the UK mainland and up to 1kg in weight are £3.95 between 1 - 2kg are £6.60 and will for items over 2kg but under 5kg are £14.85 all deliveries are within 3-6 working days and for the UK mainland only, for anything else you will be contacted and advised.
Next day delivery for packages to the UK mainland and up to 1kg in weight are £8.55 between 1 - 2kg are £11.00 and will for items over 2kg but under 5kg are £26.60 for anything else you will be contacted and advised. We can only offer this service for items that are in stock and orders must be placed before 10.00am, Monday - Friday, for the parcel to be delivered on the following working day.
Scotland, Wales and Ireland a minimum of 5 working days is required.
All quoted delivery prices are for most UK Mainland addresses.
Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
Anything ordered on a Friday after midday, during the weekend or on a Bank Holiday will only be processed the following working day. Items over 5kg in weight will be priced individually and we will discuss with you the delivery charge before we despatch.
You will be contacted and told the price of your delivery, before we despatch.
Local import duties may be payable on receipt. VAT will be deducted where appropriate.
Where possible, items are sent to you in the designers packaging e.g. a jewellery pouch or box. If packaging is not provided by the designer then we will carefully wrap it in tissue paper and bubble wrap for you. Please rest assured that we always package our items securely and safely.