We aim to despatch your order within 1-3 working days from the time of ordering. If it is likely to take longer then we will let you know, although this is uncommon. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
We endeavour to keep adequate stock of all items listed on our website, however in the event of an item being out of stock you are entitled to choose either to wait until it arrives back in stock, or to cancel your order. If an item you order should be out of stock we will advise you as soon as possible.
We will only deliver goods to the address on the order.
Most deliveries will require a signature, if this can't be done because you are not there, that then means a trip to a local depot, but perhaps someone could sign on your behalf or deliveries could be made to your place of work.
All payments must be received and authorised before shipment.
Standard delivery for packages to the UK mainland and up to 1kg in weight are £3.52 between 1 - 2kg are £6.55 and will for items over 2kg but under 5kg are £10.00 all deliveries are within 3-6 working days and for the UK mainland only, for anything else you will be contacted and advised.
Next day delivery for packages to the UK mainland and up to 1kg in weight are £7.25 between 1 - 2kg are £11.00 and will for items over 2kg but under 5kg are £26.00 for anything else you will be contacted and advised. We can only offer this service for items that are in stock and orders must be placed before 10.00am, Monday - Friday, for the parcel to be delivered on the following working day.
Scotland, Wales and Ireland a minimum of 5 working days is required.
All quoted delivery prices are for most UK Mainland addresses.
Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
Anything ordered on a Friday after midday, during the weekend or on a Bank Holiday will only be processed the following working day. Items over 5kg in weight will be priced individually and we will discuss with you the delivery charge before we despatch.
Overseas Delivery
You will be contacted and told the price of your delivery, before we despatch.
Customs Information
Local import duties may be payable on receipt. VAT will be deducted where appropriate.
Packaging
Where possible, items are sent to you in the designers packaging e.g. a jewellery pouch or box. If packaging is not provided by the designer then we will carefully wrap it in tissue paper and bubble wrap for you. Please rest assured that we always package our items securely and safely.
We do hope you will be pleased with your purchase, should you need to return anything bought from us and you don't want a replacement, we will be happy to refund you a store credit. However if the original 'packaging' is damaged, we reserve the right to deduct 20% of the original selling price from the store credit. If we find that the item returned to us is not in a fully re-saleable condition we cannot issue a credit note at all, In this case we will inform you and advise you of the postage charge. The item will be returned to you, after these additional costs of postage and packaging, are met by you, in advance of dispatch. This does not affect your statutory rights.
Returns should be made within a reasonable time (usually 10 days) and in original, undamaged packaging. Returns received outside the 10-day time frame may be accepted but only at the discretion of Noggs Unlimited.
Returns Packaging
All products to be returned must be carefully repackaged in their original packing with tags still attached, within 10 days of receipt. (Unattached tags will render the item as worn) We will either issue a Store Credit or a Replacement (Subject to availability) within 28 days. If the packaging of the item you are retuning is damaged and unusable we will deduct a further 20% from any store credit due to you.
Due to health and hygiene legislation and for the safety of all our customers, we do not accept returns of cosmetics, earrings and worn items. This does not affect your statutory rights.
Goods that show obvious signs of wear and or abuse will not be credited, they will be returned to you after additional costs of postage and packaging, are met by you, in advance of dispatch.
Change your Mind
If you change your mind you can send back the item, we will issue a store credit, the item must be returned to us within 10 days of you notifying us of your change of mind using the RETURNS FORM (click here) and you must tell us of your intention to send back the item within 5 days of receiving it. We will deduct postage and packaging costs from any store credit. If the packaging of the item you are retuning is damaged and unusable we will deduct a further 20% from any store credit or refund due to you.
Responsibility
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for at least the value of the goods. We will not be held responsible for returns that are lost or damaged in transit. The cost of returning the item to us is your responsibility. Your initial postage costs will only be refunded if the item you received was sent in error or is faulty (providing we are notified of faults within 5 days of receipt).
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Noggs Unlimited's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Noggs Unlimited to the customer, together with any postage costs incurred.
SagePay
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
